Complete career history

Leading, supporting, and delivering.

Programme management, community leadership, customer success, operations, and open-knowledge experience across nonprofit and private-sector organisations.

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Mar 2026 — Present

Project Lead, Africa Node

Volunteer Supporters Network · Wikimedia UK & Wikimedia Argentina

Leading affiliate engagement, onboarding, peer learning, documentation, reporting, and international stakeholder communications across Africa.
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Mar — Jul 2026
5-month fixed term

Wikipedian in Residence

African Wikipedia Alliance · Code for Africa

A five-month fixed-term fellowship supporting multilingual knowledge initiatives, Wikidata contributions, contributor guidance, and project reporting.
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Nov 2025 — Feb 2026

Customer Success & Community Manager — Ghana

Edomatch B.V.

Managed user onboarding and support, diagnosed platform issues, documented bugs, and translated recurring feedback into product improvements.
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Jan 2021 — Jun 2025

Wikimedia Ghana User Group

Progressive community and programme leadership roles

Jul 2024 — Jun 2025SpecialistProgramme delivery, reporting, documentation, and stakeholder coordination.
Jul 2023 — Jun 2024Senior Program ManagerProgramme implementation, volunteer coordination, and partner communications.
2022 — 2023Community ManagerCommunity operations, engagement, volunteer support, and programme continuity.
Jan 2021 — Jul 2022Community Development LeadVolunteer onboarding, community growth, and member engagement.
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Jan 2022 — Jan 2023

Community Manager

The Innovation Spark · Part-time

Managed daily social media updates, monitored the organisation’s online presence, engaged users, and strengthened customer relationships.
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Feb 2021 — Sep 2022

Yobante Express

Progressive operations and customer support roles · Full-time

Dec 2021 — Sep 2022Customer Support & OperationsSupported customers across digital channels, coordinated internal teams, monitored feedback, and delivered engagement campaigns and community events.
Feb 2021 — Jan 2022Operations ManagerManaged on-site operations, client communications, service coordination, and day-to-day delivery.
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Jan — Apr 2022

Senior Content Reviewer

LocalizationLab S.L. · Contract

Reviewed the Akan technical translation of the Digital Rights Toolkit, ensuring linguistic quality, technical accuracy, and clarity.
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What I bring

Customer supportTechnical troubleshootingPlatform supportProgramme managementCommunity strategyStakeholder engagementVolunteer supportDocumentationGrant managementProduct feedbackPartnership buildingCSV & spreadsheet management